You can call us on 01446 738622 during our phone opening hours (Monday-Friday, 10:00-15:00).  A member of our team will then be able to process your order.

You can also use this number to contact us if you have any questions or queries regarding events, tickets, venue access, etc.

If our phone lines are busy, please email us your query and a member of our team will get back to you.

If you’d rather purchase your tickets directly from our Box Office, you can pop into the venue during our opening hours (Monday-Wednesday, 10:00-15:00) and a member of staff will be on hand to help process your order.

Our tickets are now digital, and we will send a confirmation email with your e-tickets linked as a PDF.

When you arrive at the theatre all you need to do is show your ticket directly from your phone screen.

If you are unable to use a smartphone for your e-tickets, you can print off your ticket at home.

What if I don’t have an email address? Don’t worry, Box Office can issue physical tickets.

I have lost my e-tickets and/or the printed version. What do I do? Please check your junk folders and any other email address you may use. If you still can’t find our email, please contact Box Office so they can re-issue a new e-ticket.

Reductions and concession rates are available on some events for over 60’s, U16’s, and people with disabilities.

We also offer complimentary tickets for carers. Please contact the Box Office team for carer tickets, as they currently cannot be booked online.

We provide free carer tickets for members of Hynt and CEA, and registered carers / residential staff.

You can book carer tickets by calling our Box Office on 01446 738622 during our opening hours (Mon-Fri, 10:00-15:00), or emailing [email protected], and a member of our team will process your booking.

Please contact the Box Office team to amend your order. If you need to change your current tickets there will be a admin charge of £2 for each amendment.

Refunds can only be granted to performances or screenings that have been cancelled or postponed. In the unlikely event of a cancellation, the face value of the ticket will be refunded or exchanged.