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Frequently Asked Questions

Please read below to find the answers to frequently asked questions, including how to book, hiring the venue and access.

Booking your Tickets

You can book your tickets online through our website at

If you can’t find the event that you’re looking for on the What’s On page, you can search for it using the filters or the search bar. Once you’ve found the event, click the Buy Tickets button to select the event and purchase your tickets.

If you have an online account with us already, you’ll be able to log in. If not, you’ll need to set one up. Please be aware that the email address your account is linked to is the one that we will use to send your order confirmation and e-tickets.

If you’d rather purchase your tickets directly from our Box Office, you can pop into the venue during our opening hours (Tues-Thurs, 10:00-14:00) and a member of staff will be on hand to help process your order.

You can call us on 01446 738622 during our phone opening hours (Tues-Fri, 10:00-14:00).  A member of our team will then be able to process your order.

You can also use this number to contact us if you have any questions or queries regarding events, tickets, venue access, etc.

If our phone lines are busy, please email us your query and a member of our team will get back to you.

Our tickets are now digital, and we will send a confirmation email with your e-tickets linked as a PDF.

When you arrive at the theatre all you need to do is open your emails, and show us your smartphone displaying your e-tickets. If you can make sure that the screen brightness is all the way up as this helps the scanners read the QR code.

If you are unable to use a smartphone for your e-tickets, you can print off your ticket at home and a member of our Front of House team will scan the QR code for you as you enter the auditorium.

What if I don’t have an email address? Don’t worry, Box Office can issue physical tickets.

I have lost my e-tickets and/or the printed version. What do I do? Please check your junk folders and any other email address you may use. If you still can’t find our email, please contact Box Office immediately so they can re-issue a new e-ticket as soon as possible.

Reductions and concession rates are available on most events for over 60’s, U16’s, and people with disabilities.

We also offer complimentary tickets for carers.

We provide free carer tickets for members of Hynt and CEA, and registered carers / residential staff.

You can book carer tickets by calling our Box Office on 01446 737622 during our opening hours (Mon-Fri, 10:00-15:00) and a member of our team will process your booking.

If we’re not open, or you’ve been unable to leave a message, then please email us your query , stating your Hynt/CEA/carer status. We will then contact you to process your transaction.

If you need to change your current tickets there will be a admin charge of £2 for each amendment.

Refunds can only be granted to performances or screenings that have been cancelled or postponed. In the unlikely event of a cancellation the face value of the ticket will be refunded or exchanged.

If you are unable to attend the performance or screening that you have booked tickets for, we are able to exchange tickets to an alternative date / event, or allocate the ticket face value to a eGift Voucher.

How to Find Us

We have our own FREE on-site car park with 130 spaces, including designated Disabled parking bays. There is also on street parking around the venue on Gladstone Road and St Pauls Avenue.

From the M4 heading south west, exit at Junction 33 and take the 1st exit onto the A4234 heading to Cardiff West / Barry / Airport / Penarth. Take the A48/A4050 exit towards Cardiff (W) / Cardiff Airport / Barry Airport. At the roundabout, take the 3rd exit onto Port Rd/A4050. Follow A4050 to Buttrills Road in Barry. Turn right onto Buttrills Road. At the roundabout, take the 3rd exit onto Gladstone Road/A4055.

We are easily accessible by train. Barry (0.7 miles) and Barry Docks (0.6 miles) are the nearest stations and they are both a ten minute walk away from us. The last train to Cardiff usually leaves Barry Docks at 23:15 (please check official train times before leaving).

Bus routes from Cardiff and the surrounding areas are frequent. There is a bus stop within 30m of the venue (Cardiff Bus). There is another bus stop a few minutes away at Barry Civic Offices with additional bus services. Please check times before leaving.

Frequently Asked Questions about Hiring the Memo

If you are interested in hiring the Memo, please complete the enquiry form and a member of our Hires Team will be in touch with you to discuss your event.

Get in touch with the Hires Team today about your event and they will arrange a site visit for you.

After making a venue booking, you can hold a date provisionally with us for 14 days.

Once we have received your signed venue hire Terms & Conditions together with your deposit, your booking would be confirmed. The hire balance is required no later than four weeks before your chosen date.

Payments can be made via bank transfer or credit/debit card.

Additional information including floorplans, capacities, technical plans and suitability for each space can be found here.

Yes, provided that all decorations are nonflammable, non-marking, removed at the end of your event and nothing is stuck to paintwork.

Yes, the Memo’s performance spaces (Main Auditorium, Glam and Oriel) can be hired by theatre companies or drama/dance groups, whether professional or amateur, wanting to put on a show, run workshops or rehearse in a professional theatre.

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