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Changes to our Booking Terms

We’ve made some temporary changes to our Booking Terms

Tickets

All tickets need to be purchased prior to the event, there will be no tickets available on the door. We’ll send you an e-mail with your booking confirmation and information attached. You don’t have to print or display them – a member of staff of volunteer can also admit you by name.

Cancellations & Refunds

It’s important to us that you have confidence when booking your tickets with us. For a limited period we are changing our refund policy in response to the Covid-19 outbreak – this will make our tickets more flexible if you’re unwell, have been asked to isolate, or don’t feel comfortable attending a show.

Ticket Holder Options

The following options are available for those with tickets to events and activities originally scheduled from now until the end of March 2021*

  • Reissued tickets – for your event on a new date (where this has been possible)
  • Credit Voucher added to your Memo account – which can be used for any event in the future (valid for 365 days**)
  • Refund – credited to the card you paid with, or by BACs or cheque if you paid in cash
  • Donation – you can elect to donate the full or partial cost of your tickets to the Memo Arts Centre Development Fund to help support our charity during this challenging time

* If regulations and lockdowns change, we will extend this dateline accordingly

** Any credit not used after 365 days have elapsed will go to the Memo Arts Centre Development Fund

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